May, 25th, 2018 the EU General Data Protection Regulation – or GDPR as it is customary called – comes into force. From this date Data Privacy of EU citizens is regulated within a new framework. This has implications for FanExam and probably all other NPS providers. FanExam is committed to be fully GDPR compliant by […]
Author: Marc Hoffmann
International companies serve customers in multiple languages. With FanExam you can choose the language of the NPS survey according to the preferred language of your customer. FanExam even will translate a NPS survey in real time. Ready made, translated NPS questions FanExam already has multilingual capabilities builtin. You can switch to NPS surveys in the […]
The FanExam NPS survey is multi-language. FanExam now offers NPS in het Nederlands / Dutch in addition to the existing languages. On the FanExam settings page you can preview the survey in Dutch, and you can activate the language in your FanExam snippet. Advantages of using Dutch for NPS Most users prefer to answer a […]
Customer feedback is invaluable. Studies indicate that for every customer who bothers to complain, 26 other customers remain silent.1 What to do with the NPS feedback? Once you have your NPS feedback survey up and running: what are you doing about the feedback? Just measuring your Net Promoter Score® and bringing customer feedback to the […]
FanExam measures where your users give feedback in your SaaS / website. You can see the exact page and website address where the feedback was given. Why is this feature so important? Seeing the feedback location allows you to associate user experience and feedback rating. This feature is most important for open text feedback. Because […]
When Zola started their business as an online wedding registry, their founder and CEO Shan-Lyn Ma had to confront many assumptions an unknowns. So they used two research tools to uncover what their customers really wanted: Interviews Net Promoter Score surveys Both of these led Zola revise their offering and adapt to what their customers […]
What is happening with customer feedback? The world of customer feedback is changing, and customer centric companies start to overwhelm their customers by asking for feedback through to many channels. There are many reasons for this, but most notable is that customers interact with their computers, laptops and phones with the same service. And each […]
FanExam lets you choose where the NPS survey appears on a page.
FanExam can anonymize the IP address of NPS survey responses. You might wonder why this is necessary? In short, some of our commercial customers in the EU have strict privacy policies. For example, some customers don’t collect personally identifiable information when using FanExam. For these customers the anonymize IP option is available. The anonymize IP […]
The Net Promoter Score (NPS) is a simple and surprisingly effective method to get actionable customer feedback. This customer feedback can in turn drive your SEO -Search Engine Optimization and deliver more focused traffic to your website. The main method to get information on your website visitors is Google Analytics. SeoHighLighter is a tool to […]