How can you help your customers better during the Corona / Covid-19 pandemic? Many people are suffering from the effects of Corona. Millions, because they got the Covid-19 virus, and billions because their livelihoods are in danger and freedoms are curbed. During this crisis, for better or worse, more and more business shifts to the […]
Category: Tips
May, 25th, 2018 the EU General Data Protection Regulation – or GDPR as it is customary called – comes into force. From this date Data Privacy of EU citizens is regulated within a new framework. This has implications for FanExam and probably all other NPS providers. FanExam is committed to be fully GDPR compliant by […]
International companies serve customers in multiple languages. With FanExam you can choose the language of the NPS survey according to the preferred language of your customer. FanExam even will translate a NPS survey in real time. Ready made, translated NPS questions FanExam already has multilingual capabilities builtin. You can switch to NPS surveys in the […]
Customer feedback is invaluable. Studies indicate that for every customer who bothers to complain, 26 other customers remain silent.1 What to do with the NPS feedback? Once you have your NPS feedback survey up and running: what are you doing about the feedback? Just measuring your Net Promoter Score® and bringing customer feedback to the […]
FanExam measures where your users give feedback in your SaaS / website. You can see the exact page and website address where the feedback was given. Why is this feature so important? Seeing the feedback location allows you to associate user experience and feedback rating. This feature is most important for open text feedback. Because […]
When Zola started their business as an online wedding registry, their founder and CEO Shan-Lyn Ma had to confront many assumptions an unknowns. So they used two research tools to uncover what their customers really wanted: Interviews Net Promoter Score surveys Both of these led Zola revise their offering and adapt to what their customers […]
What is happening with customer feedback? The world of customer feedback is changing, and customer centric companies start to overwhelm their customers by asking for feedback through to many channels. There are many reasons for this, but most notable is that customers interact with their computers, laptops and phones with the same service. And each […]
This post explains how to set up a Net Promoter Score survey on WordPress. Starting to collect NPS on WordPress is simple and free. Setting up the FanExam Net Promoter Score survey on a WordPress site is simple: Install the WordPress plugin Scripts n Styles Open a Fanexam account at FanExam Create Account Copy the […]
We are in the age of data-driven decisions (or at least data-influenced) – and every website should rely on analytics as a source of information to drive strategy. You – or someone on your team – probably interacts with Google Analytics multiple times a week, slicing and dicing visitor behavior data trying to uncover insights. […]